Return & Refund Policy

Policy for Leather Products

1. Returns

We hope you love your new purchase from VINTAGIO.

However, if you are not completely satisfied, we are happy to accept returns under the following conditions:

Time Frame: You may return an item within 30 days of receipt.

Condition: The item must be unused, in its original condition, and in the original packaging.

Exclusions: Personalized items, sale items, and outlet items are not eligible for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund to your original method of payment within 7 days.

3. Exchanges

If you wish to exchange an item, please contact us within 14 days of receipt. The item must be unused and in its original condition and packaging.

4. Damaged or Incorrect Items

If you receive an item that is damaged or different from what you ordered, please notify us immediately. We offer a 30-days returns policy for such items.

5. Shipping Costs

Domestic Returns: For returns within the UK, a return shipping fee of £3.39 will be deducted from your refund. Alternatively, you can return the item at your own cost.

International Returns: For returns from outside the UK, please contact us to arrange a return via FedEx at a cost of £25.

6. How to Return an Item

To initiate a return, please email us at contact@vintagio.co.uk with your order number and reason for return (we may ask for additional photos with the damaged products before the return process starts).

Securely package the item and send it to:

Flat 5

27-29 Church Road

Reading, United Kingdom

7. Proof of Posting

We recommend obtaining proof of posting for all returns, as we cannot accept responsibility for items lost or damaged in transit.

8. Contact Us

If you have any questions about our refund policy, please contact us at contact@vintagio.co.uk